Returns Policy

We understand that sometimes, the item you received might not meet your expectations. To ensure your shopping experience with us is as seamless as possible, we've crafted this comprehensive Returns Policy for our diverse range of products, including bags, shoes, glasses, jewelry, and accessories.

You have 60 days from the date of delivery to return any item purchased from our website. The item must be in its original condition, with all tags attached, and in the original packaging. This ensures that the product can be resold as new. Items that show signs of wear, damage, or have been altered will not be eligible for return, unless the issue is due to a manufacturing defect.

To return an item, please contact our customer service team through [email protected]. Our representatives will guide you through the return process, provide you with a return authorization number, and issue a prepaid return shipping label. As we offer global free shipping, you won't have to bear any shipping costs for eligible returns.

Once you have received the return shipping label, carefully package the item to avoid any damage during transit. Affix the label to the package and drop it off at the designated shipping carrier location. Please note that we recommend using a shipping service that provides tracking, as we are not responsible for items lost in transit.

Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item passes inspection, we will process your refund within 5 - 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.

If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item.

Certain items, such as personalized or custom-made products, may not be eligible for return, unless there is a manufacturing defect. These exceptions will be clearly stated on the product page.

We are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns about our Returns Policy, please don't hesitate to contact our customer service team. We are here to assist you and make your shopping experience with us a pleasant one.